ALAN GUERRA

zay.mendoza21@gmail.com • Bellevue, Washington, United States • www.linkedin.com/in/alanguerrauxui


Highly adaptable and detail-oriented UX/UI Designer blending extensive real-world experience in high-stakes service environments with specialized skills in user-centered design. Proven ability to translate complex needs—developed across hospitality, luxury residences, and e-commerce—into intuitive, stress-free user interactions. Possesses a strong foundation in service design and customer success, directly transferable to creating seamless digital experiences and user flows. Committed to continuous skill refinement in prototyping, wireframing, and user testing to drive design excellence. Ready to leverage a keen understanding of user needs and adaptability to contribute immediately to product teams focused on usability and conversion optimization.

TECHNICAL SKILLS 

User-Centric Capabilities: User Experience (UX) | User Experience Design (UED) | Wireframing | Prototyping | Information Architecture | Usability Testing | Usability Engineering | Iterative Design | Journey Mapping | User Journeys | User Interface Design | User Interface Prototyping | Competitive Analysis | Data Analysis | Project Management | Web Design | Figma (Software) | Artificial Intelligence (AI) | Data Entry

TECHNICAL PROJECTS

Nazaré Mavericks Surf School Website Redesign

  • Project Goal: Developed a clear, structured, and effective website for Nazaré Mavericks surf school, focusing on usability and conversion rate optimization (CRO).

  • Key Deliverables: Executed User Flow design and defined the Information Architecture (IA) and Project Map to streamline site navigation and content hierarchy.

  • Outcome: Organized all functional elements to ensure users could easily find information and book surf lessons, directly improving the path to booking.

  • Skills: UX Design, User Flow, Information Architecture, Wireframing, Interaction Design, Responsive Design, Web Design.


Wellness App: User Journey Mapping & Persona Development


  • Project Goal: Conducted UX Research to map and analyze user interactions for a related wellness application to optimize the overall User Experience.

  • Key Deliverables: Created a detailed User Journey Map to track and visualize individual user pathways, identifying key pain points and opportunities for improvement.

  • Analysis: Developed three unique User Personas based on app objectives and provided user data, ensuring all subsequent design decisions were User-Centric.

  • Skills: UX Research, User Personas, User Journey Mapping, Empathy Mapping, Qualitative Research, Design Thinking.. 


Modern To-Do App: Product Design Lifecycle


  • Project Goal: Designed a modern, minimalistic to-do application to establish a competitive edge in the market using a Product Design approach.

  • Process: Managed the product through the full product design cycle—from Ideation and Prototyping to Usability Testing and Iteration.

  • Core Skills: Executed Low and High-Fidelity Wireframing and Interactive Prototyping to visualize and refine the application's structure and User Interface (UI).

  • Validation: Conducted Usability Testing to gather feedback on task flows and informed subsequent Design Iterations, ensuring a polished and market-ready product.

  • Skills: Wireframing, Prototyping, Usability Testing, UI Design, Iterative Design, Product Design Cycle, Interaction Design.


EXPERIENCE 

American Cruise Lines | Housekeeper, Sep 2023 – Apr 2024

  • Functioned as a primary User Advocate, managing an average of 50+ daily user requests and pain points; achieved a consistent 98% guest satisfaction rating by rapidly resolving complex, time-sensitive issues.

  • Implemented meticulous Quality Assurance (QA) and Standardization protocols across 16 high-traffic spaces daily, maintaining 100% adherence to organizational and quality guidelines.

  • Contributed actively to weekly team meetings, providing essential user feedback analysis (qualitative data) that informed immediate Process Improvement initiatives for ship operations.

  • Managed inventory and resource allocation for 16 individual cleaning projects, demonstrating strong Time Management and Resource Planning in a high-pressure environment.

Courtyard by Marriott, United States | Housekeeper, Jul 2022 – Aug 2023

  • Analyzed and presented critical operational and User Experience issues during daily morning briefings, employing Root Cause Analysis to proactively drive preventative solutions.

  • Managed and executed the full organizational project cycle for an average of 15+ rooms daily with complete autonomy, consistently maintaining a 100% project delivery success rate.

  • Demonstrated proficiency in Task Management and Operational Efficiency by independently prioritizing and executing a high volume of detail-oriented tasks under strict time constraints.

  • Collaborated with front desk personnel (stakeholders) to streamline cross-functional workflows, reducing communication delays and enhancing overall service delivery speed by an estimated 15%.

    EDUCATION 

TripleTen, UX/UI Design in UX/UI Design, Jun 2025 - Nov 2025 

Currently studying in this Technical Bootcamp to further my knowledge and sharpen my skills in the web design and development field to land a job in an official UX/UI Design position. 


High school diploma, Green School